Refund Policy

Revision: July 22nd, 2021

At Soul of Papers, customer satisfaction is important to us. We take pride in the quality of our products and strive to ensure that every order arrives exactly as expected.

This Refund Policy outlines the circumstances under which refunds may be issued.

Eligibility for Refunds

You may be eligible for a refund if:

  • You receive a damaged or defective item.
  • You receive an incorrect item.
  • Your order is lost during transit and cannot be located by the shipping carrier.
  • Your order is canceled before it enters processing or production.

To request a refund, please contact us within 7 days of receiving your order and provide your order number along with any relevant photos or information.

Non-Refundable Items

Refunds will not be issued for:

  • Personalized or custom-made products.
  • Gift cards.
  • Final sale or clearance items.
  • Orders with incorrect shipping information provided by the customer.
  • Delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.
  • Items showing signs of misuse, damage after delivery, or normal wear and tear.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once reviewed and approved, we may offer:

  • A full refund
  • A replacement item
  • Store credit

The resolution provided will be determined at our discretion based on the circumstances of the claim.

Lost Packages

If your package is confirmed lost by the shipping carrier, you may be eligible for a replacement or refund.

Please allow sufficient time for carrier investigations before a refund can be issued.

Refund Processing

Once your refund request is approved, refunds will be issued to the original payment method used for the purchase.

Please allow:

  • 3–5 business days for processing
  • An additional 5–10 business days for your bank or payment provider to post the refund

Processing times may vary depending on your financial institution.

Shipping Charges

Original shipping fees are non-refundable unless:

  • The item was defective
  • The item arrived damaged
  • We shipped the incorrect item

Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

Soul of Papers
Email: hello@soulofpapers.com

We are committed to making every experience with Soul of Papers as meaningful and memorable as the moments our products are designed to celebrate.