Shipping Policy

At Soul of Papers, we know that every card carries a special message and every gift is meant to create a memorable moment. That's why we're committed to getting your order to you safely, carefully, and as quickly as possible.

Order Processing

Every order is carefully prepared and packaged by our team to ensure it arrives in perfect condition.

  • Processing Time: 1–3 business days
  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Methods

We work with trusted shipping carriers to deliver your order, including:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other local delivery partners when applicable

The shipping carrier used for your order will depend on your location and the shipping option selected at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

The exact shipping cost will be displayed before you complete your purchase.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days
  • Express Shipping: 1–2 business days

International Orders

  • Standard International Shipping: 7–21 business days
  • Expedited International Shipping: 5–10 business days

Delivery times are estimates only and may vary depending on customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor your shipment's progress and estimated delivery date.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order.

Soul of Papers is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help find the best possible resolution.

International Duties and Taxes

For international orders, customs duties, import taxes, VAT, and other fees may be charged by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Questions?

We're always happy to help.

If you have any questions about your shipment or need assistance with an order, please contact our Customer Care team:

Soul of Papers
Email: hello@soulofpapers.com

Thank you for choosing Soul of Papers. We look forward to helping you create moments that are truly more than words.